Data Protection & Member Privacy
This Privacy Policy explains what personal information jili 328 collects from Filipino members, how that information is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here. We encourage you to read this page carefully so you understand your rights and our responsibilities.
When you create an account on jili 328, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and residential address within the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your member account correctly. We may also ask for a government-issued identification document as part of our Know Your Customer (KYC) process, which is a standard requirement for online entertainment platforms operating in the Philippines. The details you submit must be accurate and up to date at all times; providing false information is a breach of our Terms and Conditions and may result in account suspension. If any of your registration details change, you are responsible for updating them promptly through your account settings or by contacting our support team at [email protected]. We store this information securely and use it only for the purposes described in this Privacy Policy.
Every time you make a deposit or request a withdrawal through jili 328, we record transaction details including the amount, date and time, payment method used, and the status of the transaction. We support local Philippine payment channels such as GCash and Maya, and the data associated with these transactions is handled in accordance with the security standards of those providers as well as our own internal protocols. We do not store your full GCash or Maya account credentials on our servers; payment authentication is handled directly through the respective payment provider's secure interface. Transaction records are retained for a period required by applicable regulations and are used for account management, dispute resolution, fraud prevention, and compliance reporting. If you believe a transaction on your account was not authorised by you, please contact [email protected] immediately so we can investigate and take appropriate action. All amounts are recorded in Philippine pesos (PHP) and your transaction history is accessible within your account dashboard at any time.
When you access jili 328 through a browser or mobile device, we automatically collect certain technical information to help us deliver a stable and optimised experience for Filipino members. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and the actions you take within the platform. We use this data to monitor platform performance, identify and fix technical issues, improve navigation and layout for mobile users, and detect unusual activity that may indicate unauthorised access or fraud. This technical data is not used to personally identify you in isolation, but it may be combined with your account information where necessary for security or compliance purposes. We do not sell or share this technical data with third-party advertisers. Aggregate, anonymised usage statistics may be used internally to guide product development and improve the overall member experience on the platform.
If you contact jili 328 through email or any other support channel, we retain records of those communications including the content of your messages, the date and time they were sent, and any attachments or screenshots you provide. These records help us resolve your query accurately, maintain a history of your support interactions, and improve the quality of our member assistance over time. Support communications are accessible only to authorised jili 328 staff who need them to handle your request, and they are not shared with external parties except where required by law. If you provide feedback, suggestions, or complaints through any channel, we may use that input to improve the platform, but we will not attribute it publicly to you without your explicit consent. We encourage members to communicate with us in Philippine English so our team can assist you as efficiently as possible. All support enquiries should be directed to [email protected].
The primary purpose for which jili 328 collects your personal information is to operate the platform and manage your member account effectively. This includes processing your registration, verifying your identity, enabling deposits and withdrawals in Philippine pesos, settling bets and game outcomes, and providing access to the game lobby, casino, and betting sections of the site. Without collecting and processing this information, we would not be able to provide you with a personalised, secure, and functional experience on the platform. We also use your account data to enforce the platform's rules, including the single-account policy and the minimum age requirement, and to apply any responsible gaming restrictions you have requested. Your information is used to send you transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts, which are essential communications rather than marketing messages. These operational uses of your data are necessary for the performance of the agreement between you and jili 328 when you register as a member.
jili 328 uses member data to protect the integrity of the platform and the safety of all Filipino members who use it. We monitor account activity, transaction patterns, and login behaviour to detect and prevent fraud, money laundering, identity theft, and other prohibited conduct as described in our Terms and Conditions. Where suspicious activity is identified, we may temporarily restrict account access, request additional verification documents, or refer the matter to relevant authorities in the Philippines as required by law. We are also required to retain certain member data for regulatory compliance purposes, including records of identity verification and financial transactions, for the periods specified by applicable Philippine regulations. Our compliance obligations mean that in some cases we may be legally required to disclose member information to government bodies, law enforcement agencies, or regulatory authorities upon receipt of a valid legal request. We take these obligations seriously and handle all such disclosures with care and in accordance with applicable data protection principles.
We analyse aggregated and anonymised usage data to understand how Filipino members interact with the jili 328 platform, which features are most popular, where members encounter difficulties, and how the mobile experience can be improved for users across the Philippines. This analysis helps us prioritise development work, refine the layout and navigation of the site, and ensure that the game lobby, casino, and betting sections continue to meet the needs of our members. Individual member data used for this purpose is anonymised wherever possible so that it cannot be linked back to a specific person. We do not use your personal data to build individual behavioural profiles for advertising purposes, and we do not sell your data to third-party marketing companies. Any improvements made to the platform as a result of usage analysis are intended to benefit all members by making the platform faster, more intuitive, and more enjoyable to use on both desktop and mobile devices.
You have the right to request a copy of the personal information that jili 328 holds about you at any time. To make an access request, please contact [email protected] with your registered account username and a description of the information you wish to access. We will respond to your request within a reasonable timeframe and provide the information in a clear and understandable format. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for requests that are manifestly excessive or repetitive. Providing you with access to your data helps ensure transparency and allows you to verify that the information we hold is accurate and up to date.
If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update certain details such as your contact number or email address directly through your account settings, while other changes such as your registered name or date of birth may require supporting documentation to verify the correction. Please contact [email protected] if you need assistance updating your account information. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate is important for the security of your account and the smooth processing of transactions.
In certain circumstances, you may request that jili 328 delete the personal information we hold about you. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. However, please note that we may be required to retain certain information for regulatory compliance, fraud prevention, or legal purposes even after your account is closed, and in those cases we will not be able to fulfil a deletion request in full. We will always explain clearly what data we are retaining and why. Erasure requests should be submitted to [email protected].
You have the right to object to certain types of processing of your personal data, particularly where that processing is based on our legitimate interests rather than a legal obligation or contractual necessity. If you object to the way we are using your data, please contact [email protected] with a clear description of your concern and the specific processing activity you are objecting to. We will review your objection carefully and respond with our decision and the reasons for it. Where your objection is upheld, we will cease the relevant processing activity. Where we are unable to uphold your objection due to a legal or regulatory requirement, we will explain this clearly so you understand the basis on which we continue to hold or use your data.
jili 328 does not sell, rent, or trade your personal information to third-party companies for marketing or advertising purposes under any circumstances. We may share your data with a limited number of trusted service providers who assist us in operating the platform, such as payment processors like GCash and Maya, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function and subject to strict confidentiality obligations. These service providers are not permitted to use your data for any purpose other than the one for which it was shared with them. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, for example in response to a valid court order or a request from a government body with jurisdiction over our operations. In the event that jili 328 undergoes a business restructuring, merger, or acquisition, member data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify members of any material change to how their data is handled as a result of such an event.
jili 328 uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a Filipino member. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in during a session, remembering your preferences, and ensuring that the site loads correctly on your device. Without these cookies, certain features of the platform would not work as intended. We also use analytical cookies to collect anonymised data about how members navigate the site, which pages are visited most frequently, and where members tend to exit, so that we can identify areas for improvement. These analytical cookies do not collect personally identifiable information and the data they generate is used only for internal platform development purposes. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform. By continuing to use jili 328 after being informed of our cookie use, you consent to the use of cookies as described in this policy.
If you have any questions about this Privacy Policy or how jili 328 handles your personal data, please reach out to the support team at [email protected]. You can also visit the FAQ page for quick answers to common questions from Filipino members. Ready to get started on the platform?